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Have some questions about the challenge?
How has the challenge been funded?
The BetterPoints Newham challenge is delivered in partnership with Newham Council and has been funded by Westfield East Bank Creative Futures Fund, supported by Westfield Stratford City and Foundation for Future London.
How do I record my activities?
To record your activities switch your tracking to on and start earning BetterPoints and BetterTickets.
Can I take part if I am in a wheelchair or mobility scooter, and if so, how do I record my journeys?
Yes! All kinds of wheelchairs and mobility scooters can be recorded as 'wheeling' in the app. If you enable tracking, the app will automatically record your journey. Due to the motion sensors inbuilt in your device, and the algorithms in the app, it may assume you are cycling, rather than using a wheelchair or mobility scooter. In your timeline, after completing your journey you will be able to amend this to wheeling and your journey will be updated. This can be done at any time up until midnight on the day the activities are recorded.
How do I earn BetterPoints for attending Live Well Weight Management Support Sessions?
Firstly, register for the sessions here and then collect BetterPoints for every session you attend in person, plus bonuses for attending 6 & 12 weeks.
When you are at the session in person visit your BetterPoints Menu ☰, then choose More ways to earn, select SCAN QR CODE, and then scan in to receive your points.
What is the difference between BetterPoints and BetterTickets?
BetterPoints are a financially backed currency that you can earn by recording your activities - over time these add up. Your points balance can be viewed from your home page. Once you've collected enough points you can redeem them for high street vouchers or make a donation to your favourite charity or community group (1,000 BetterPoints is equivalent to £1).
BetterTickets are prize draw entries earned for doing a specific activity. Prizes can include pots of BetterPoints or specific things, for example event tickets or a bike.
What can I spend my points on?
Check out our list of vouchers by tapping Rewards on the bottom navigation bar of the app. You can also give your points to your favourite charity or community group by tapping Donate Your BetterPoints.
How does the app work?
The app detects movement and will start registering when your phone has moved a significant distance.
For more information about BetterPoints and how the app works, tap here.
Do you have any more questions?
If you have any further questions or encounter any issues with the app, tap the ☰ Menu button in the top left-hand corner, then Help to see our FAQs.
Most queries can be answered here but, if not, you can contact us by choosing the Contact Us option or by emailing us customercare@betterpoints.uk.
